1 Change and Release Co-ordinator

The Digital and Service Delivery Branch within DFAT's Information Management and Technology Division has a requirement for a suitably experienced ICT labour hire resource to fill the role of Change & Release Cordinator to provide additional support for ICT Change and Release Management functions. The ICT Change & Release Coordinator will operate under the direction of the Assistant Director - Change and Release Management, and support the coordination of ICT changes and releases, stakeholder engagement, governance activities, reporting, and process improvement initiatives.

The labour hire resource will demonstrate capability across both ICT Change Management and Release Management disciplines. The labour hire resource would provide operational resilience, reduce key person dependency risks, support increasing governance and coordination requirements, and ensure continuity of critical Change and Release Management services across IMD.

Key duties

Job Specific role description:

The Change & Release Cordinator will undertake the following activities:

• Coordinate the day-to-day operation of the ICT Change Management process in accordance with approved policies, procedures and governance requirements.
• Review ICT Change Requests to confirm that business justification, risk and impact assessments, implementation plans, testing evidence, rollback arrangements, communications and required endorsements are complete.
• Record, categorise, review and maintain ICT Change Requests within the service management tool.
• Monitor ICT Change Requests throughout their lifecycle and follow up with stakeholders on outstanding information, approvals, actions and closure requirements.
• Coordinate the assessment and progression of normal, standard, emergency and unauthorised ICT Changes through the appropriate governance pathways.
• Support the review and authorisation of minor and standard ICT Changes as per direction of the Assistant Director of the team.
• Ensure ICT Changes are appropriately planned, risk assessed, tested, evaluated, approved and implemented in a controlled manner based on the DFAT ICT Change and Release Policy and Process.
• Identify incomplete, conflicting or non-compliant ICT Change Requests and work with Change Coordinators and technical teams to address deficiencies.
• Escalate material risks, unresolved issues, non-compliance and scheduling conflicts to the Assistant Director. Where the Assistant Director is unavailable, the matter must be escalated to the Director.
• Coordinate the planning and delivery of ICT Releases across test, pre-production and production environments.
• Maintain the Release Schedule and ensure approved ICT Changes and Releases are accurately reflected in the relevant ICT Change and Release Calendars.
• Coordinate release readiness activities, ensuring that testing, documentation, implementation planning, approvals, communications and rollback arrangements are completed before deployment.
• Validate release notes and other release documentation for completeness, accuracy and stakeholder suitability.
• Liaise with business and technology teams to confirm release scope, dependencies, resource availability, implementation timing and expected service impacts.
• Coordinate release readiness and go/no-go activities, including the collection and distribution of supporting information.
• Monitor release and deployment activities and communicate progress, risks, issues and outcomes to relevant stakeholders.
• Coordinate dependencies between delivery teams and confirm that external components, resources and prerequisites are available within planned implementation windows.
• Support post-release validation and ensure that release records are updated and closed in accordance with established requirements.
• Assist in activating contingency and rollback arrangements where release activities do not proceed as planned.

SFIA Skills/Levels:

The Skills Framework for the Information Age (SFIA) has been used to inform the requirements. In summary, DFAT seeks a suitable candidate with the following relevant Skillset/s:

• Delivery & Operation - Technology management - Release and deployment (RELM) - 5
• Delivery & Operation - Service management - Change control (CHMG) - 5
• Measurement - Process management - Measurement (MEAS) - 4
• Methods & Tools - Technical Strategy and Planning - Methods and tools (METL) - 4
• Organisational facilitation - Organisational Skills - Organisational facilitation (OFCL) - 4
• Business Management & Strategy - Organisational Capability Development - Organisational Capability Development (OCDV) - 4
• Advice & Guidance - Specialist Advice - Specialist Advice (TECH) - 4
• Delivery & Operation - Availability & Continuity Management - Availability Management (AVMT) - 4
• Delivery & Operation - Service Management - Problem Management (PBMG) - 4
• Delivery & Operation - Service Management - Configuration Management (CFMG) - 4